On this page you will find answers to the most frequently asked questions about CREST®.
We've gathered information on purchasing and support, the brand, and how to best choose and use hair and beard products.
Questions about the site and orders
Do I need to create an account to purchase?
No. You can also complete your purchase as a guest. The account is used to speed up future orders and view your order history.
How do I know if a product is available?
Availability is shown on the product page and in your cart. If a product is out of stock, it will not be available for purchase.
Can I change or cancel an order after purchase?
It depends on the order's processing status. If the order hasn't been processed yet, changes may be possible. Contact support with your order number.
How long does shipping take?
Delivery times depend on the destination and the period (holidays, promotions). The estimated time is indicated during checkout or in the order confirmation. (Standard 5 days)
How do I track my shipment?
Once your order is shipped, you will receive a notification with tracking information (if available for your chosen carrier).
What payment methods do you accept?
Available payment methods are displayed directly at checkout. They generally include the most common options (cards and digital methods, if enabled).
Is the payment secure?
Yes. The checkout process handles payments with high security standards. Sensitive data is not stored on the site in readable text.
Can I use a discount code?
Yes, if you have a valid code, you can enter it at checkout. The system will automatically apply the discount under the applicable conditions.
Can I buy a gift and have it shipped to someone else?
Yes. You can enter a shipping address different from your billing address during checkout.
What do I do if the package arrives damaged?
Keep the packaging and take photos of the package and products. Contact customer service with your order number and attach the images.
How do returns and refunds work?
Return and refund policies are outlined in the site's policies. Generally, products must be returned in suitable and verifiable condition.
I can't find an answer: how do I contact support?
Use the contact information on the site (contact page or support email). Always include your order number and product for a faster response.
Questions about CREST
What is CREST®?
CREST® is a premium brand dedicated to hair & beard grooming , with products for styling and care of hair and beard.
Where was CREST® born?
CREST® was born in Italy, inspired by Sicily and the elements of travel, climbing, fresh air, and nature.
It is designed with a focus on male grooming, but the products can be used by anyone looking for definition, control and care.
Is CREST® also suitable for professionals (barbers)?
Yes. The line is designed for repeatable results and practical use, also suitable for professional contexts.
What is the difference between “styling” and “care” in CREST®?
Styling defines shape, hold, and finish. Care supports the routine (cleansing and treatment) to keep beard and hair in good shape.
What makes CREST® “premium”?
Consistency of range, attention to results, clear descriptions, and a modern, performance-oriented identity.
Questions about products and use
What is the difference between matte wax and wet wax?
Matte wax creates a dry, natural finish. Wet wax is shinier and defines with a more "wet" look.
How do I choose the right wax for my hair?
Evaluate 4 factors: hold (medium/strong), finish (matte/shiny), length (short/medium-long) and style (natural/vintage/messy).
How much wax should I use?
Use a small amount. Warm in your hands and add only as needed. Too much product can weigh down the skin and reduce the natural finish.
Do I apply wax to dry or damp hair?
It depends on the result: on dry hair you get more control and definition; on damp hair a softer and more buildable effect.
Do CREST® waxes leave residue or are they greasy?
Many waxes in the line are designed to be non-greasy and leave no residue when applied in the correct amount.
What is Matte Effect Powder Wax and how is it used?
It's a powder wax for volume and texture with a matte finish. Apply small amounts to add body and texture from root to tip.
Which products are suitable for a vintage look?
Waxes/pomades designed for vintage and structured styles are suitable: for example, a shiny pomade or sculpting waxes for volume and definition.
What is Double Matt and who is it suitable for?
It's a wax with an extremely matte finish, very malleable, suitable for short or medium-long hair; it contains hyaluronic acid and has a strong hold without shine.
What is Spider?
It's a water-based styling wax for high-definition looks, keeping hair flexible and reshapable throughout the day; it contains hyaluronic acid.
What is Mud?
It's a soft, easy-to-manage wax designed to add body and volume with a natural finish; also suitable for use with a hairdryer and brush for more extreme volume.
What is CREST® Beard Shampoo used for?
This energizing shampoo deeply cleanses and hydrates the beard; it helps make the hair softer and more well-groomed. Contains fruit acids.
What is CREST® Beard Balm used for?
It's a soothing and hydrating balm, also useful for combating beard frizz. Contains aloe vera, myrtle, and pro-vitamin B5.
What's the difference between Tea Tree, Argan, and Pre-Shave Beard Oil?
Tea Tree: Designed for skin well-being and antiseptic/soothing action, with tea tree and nourishing oils. Argan: Designed to nourish, soften, and facilitate combing, with argan and other oils. Pre-Shave: A thick, delicate oil designed to promote razor glide and protect against irritation; can also be applied with a warm cloth.
What is Moustache Wax used for?
It is used to shape and control the moustache and beard, keeping them neat and defined.
What is Shave Cream White – Calm used for?
It is a soothing shaving cream designed to promote razor glide and reduce irritation; it contains components that help improve shaving comfort (e.g., vitamin E and glycerin).
What are Purifying Shampoo and Purify Lotion for?
Purifying Shampoo: Targeted cleansing and control for oily scalp; contains essential extracts/oils such as thyme and orange.
Purify Lotion: intensive post-shampoo treatment, recommended for use in cycles (e.g. several times a week for 2–3 months) and without rinsing.
How do you use Hair Volume Up Collagen volumizing spray?
Apply before drying, holding the spray at a close distance (about 6–8 cm) to support volume and definition.
What are mousses (Curly Define / Fix Strong) for?
Curly Define: helps elasticity and definition of the curl with anti-frizz action.
Fix Strong: mousse with a stronger hold, also designed to support styling with hairdryers/straighteners without sticking.
